Softphone
How to transfer a Call/Initiate a Conference Call
To transfer a call to another agent please follow the steps below: 1. While on a call, click the transfer button: 2. Next enter the extension number you would like to transfer the call to and press "Ok": 3. To initiate a conference call with another ...
How to Add an Extension to the Softphone
To obtain the Squaretalk Softphone please visit: https://squaretalk.com/softphone/ If you're having issues logging in your extension ensure you have your current IP whitelisted: https://support.squaretalk.com/portal/en/kb/articles/axiom-settings-ip ...
How to Set up a Directory of Users
To set the "Directory of Users" option in your Softphone, please follow the steps below: Copy the link and modify it to fit your needs as shown in step one: https://<servername>.squaretalk.com/Integration/softphone_api.php?ext=<extensionnumber> ...
Softphone Settings
In order to access the softphone settings, simply click on the "Menu" button, represented by three horizontal stripes, located in the top right corner of your softphone interface. From the dropdown menu that appears, select the "Settings" option to ...