Phone Numbers Report

Phone Numbers Report

Phone Numbers Report

The Phone Numbers Report in the Squaretalk Platform helps you track and analyze all call activity per phone number.

This report is useful for supervisors, admins, and operations teams who want to monitor:

  • call volume per number

  • missed vs answered calls

  • recordings and call quality

  • AI-generated call summaries and transcripts

This guide explains how to use the Phone Numbers Report efficiently.

1. To find the Phone Numbers Report, go to the Reports tab in the main menu and select Phone Numbers.

You will see a list of your phone numbers with related call statistics for the specified date range.

💡Useful Tip 1: Customize your view by setting the date range, organizing the columns with drag and drop, selecting/deselecting the specific columns, or filtering out by groups/queues. 

💡Useful Tip 2: Adjust the timezone if needed so the system displays the data accordingly. (This will not change or impact the server’s timezone set in the Settings → General → System Settings)

2. Click the phone number row to open the detailed call activity view for a specific number:

The side panel window will display all calls associated with that phone number, according to the set time range, including:

  • call types: inbound and outbound

  • timestamps and duration

  • wrap-up status code & notes

  • call status (answered, no answer, etc.)

  • agent name & queue details (if applicable)

3. Inside the panel, check the Actions column for:

  1. Listening to the call recording

  2. Downloading the call recording

  3. AI Assistance: call summary, sentiment analysis, and transcript

AI Summary

The AI Summary provides a short overview of the call, including:

  • main topic discussed

  • customer intent

  • key outcomes or next steps


Transcript

The transcript provides a written version of the conversation recording (if enabled).

📌 Note 1: AI Summary and Transcript availability depend on your plan and configuration.

📌Note 2: Call recordings shown in the Phone Numbers Report depend on the extension’s recording settings. If recordings are disabled for a specific extension or call type, those calls will not have recordings available in reports.

📌 To learn how to manage recording settings in detail, see: How to Configure Call Recording Settings. 

Done 🎯