Reports - Phone Numbers

This article will provide you a general overview of the functionalities for the Phone Numbers Report.

The Phone numbers report allows you to review all calls made on a phone number level, for a specific date/day.

1. Navigate to the Reports section from the left and then the Phone Numbers tab:

2. From the Columns section you can select which columns are shown:

3. From the Filters section you can filter by groups and queues:

4. Click on the date field to filter for a specific date:

• Related Articles

• Reports - Phone Numbers

  This article will provide you more information and general functionality for the Phone Numbers section in the Reports. 1. Navigate to the "Reports" section from the left and then the "Phone Numbers" tab: 2. From here you can monitor the Total, ...

• Statistics and Reports - Phone numbers

  This article will provide you an overview of the Phone numbers report and it's functionality: First navigate to "Statistics and Reports" from the left and click on "Phone numbers" from the drop down menu: From here you will be able to see statistics ...

• Reports - Scheduled reports

  This article will provide you more information and general functionality for the Scheduled Reports in the Reports section 1. Navigate to the "Reports" section from the left and then the Scheduled Reports tab: 2. Click on "New Scheduled Report" to ...

• Reports - Callback

  This article will provide you more information about the CallBack section in the Reports. To do this first navigate to Reports on the left side of the menu. 1. Navigate to the CallBack tab: 2. Refresh your page by clicking on "Update Data": 3. ...

• Statistics and Reports - Agents

  This article will provide you an overview of the Agents report and it's functionality: Navigate to the Statistics and Reports from the left and click on "Agents" from the down menu: From here you will be able to view and monitor statistics for you ...