Switch Extension Type

Switch Extension Type

This article will provide the steps on how to switch an Extension type from SIP to WEB or vise versa:

1. Navigate to the Settings section, Users & Permissions and then Extensions:
2. Click on any of the Extensions you would like to change in order to edit them, you will then see the following window:

3. Next click on the Type of Extension field, to change to your desired then after which click "Save":

    • Related Articles

    • Switch Extension Type

      This article will provide the steps on how to switch an Extension type from SIP to WEB or vise versa: 1. Navigate to Settings and then Extensions: 2. Click on the edit button next to the respective Extension you would like to change: 3. In the new ...
    • Switching to SIP (Extensions)

      In order to switch your agents to use SIP (Softphone) please follow the steps below: 1. Navigate to the Users section and click on the action button next to the respective user you would like to use SIP and select Edit: 2. In the next window click ...
    • How to add a new extension

      Setting up a Voicemail to an Extension and Queue: Voicemail setup (Ext & Queues) 1. To create a new extension navigate to the Settings section: 2. Next navigate to the Extension section and click on New extension: 3. From the new window that will ...
    • How to create and manage Users

      This article will provide you an overview of the Users section and it's functionality as well as how to create users: 1. To create users navigate to the "Users" tab located on the left-hand side of your screen where the menu options are displayed: 2. ...
    • Managing Extensions/User Subscriptions

      In order to manager your extensions/user subscriptions navigate to the Dashboard of the billing portal and click on the respective product you would like to do this for (Axiom or Matrix): Once you've selected the Product click on the "Manage ...