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Knowledge Base
Knowledgebase for Squaretalk
Recent Articles
Feature Codes
In this article you can find the feature codes for the following actions: spy, whisper and barge which allow you to manually perform these directly from the softphone. NOTE: The extension you're trying to spy, whisper or barge on must have a user ...How to transfer a Call/Initiate a Conference Call
To transfer a call to another agent please follow the steps below: 1. While on a call, click the transfer button: 2. Next enter the extension number you would like to transfer the call to and press "Ok": To initiate a conference call with another ...User API Token
To obtain the API token for your users please follow the steps below: 1. Navigate to the Users section from the menu on the left: 2. Next, click on the name of the user you require the token for: 3. From the new window that appears with all of the ...Force Login
This article will provide you more information regarding the Force Login option as well as how to enable/disable it. You will be able to see the settings tab only if you have admin rights. 1. To enable or disable the Force Login option for a user, ...Configuring Random Routes
This article will guide you how to configure your Random Route. Configuring Random Routes gives you the ability of using a set of numbers in a random sequence when making outbound calls. This is beneficial to reduce the over-use of one singular ...
Popular Articles
Agents View - Dashboard
This article will give you an overview of the dashboard from an Agents point of view as well as functionality: 1. Upon logging in you will be prompted to choose your Campaign: 2. After choosing your Campaign you will be presented with your dashboard ...Adding Prefixes
In order to add Prefixes to your numbers, please follow the steps below: Prefixes add a custom number/s that must be dialed before dialing a specific number and can be used for additional functionality. Example: You can use this to split calls for ...How to add a new user
Make sure you have an extension. (Click here to learn how to add a new extension) 1. To create a new user navigate to Settings section: 2. Next navigate to the Users section and click on New user: 3. From the new window that will appear, fill in the ...Reports - Phone Numbers
This article will provide you more information and general functionality for the Phone Numbers section in the Reports. 1. Navigate to the "Reports" section from the left and then the "Phone Numbers" tab: 2. From here you can monitor the Total, ...Dashboard
This article will navigate you through the available options of the dashboard. 1. Click "Dashboard" to navigate to the dashboard on the left-hand side. NOTE: You can navigate to the dashboard menu only if you have Admin or Manager permissions: 2. ...