KB
Knowledge Base
Knowledgebase for Squaretalk
Recent Articles
How to Cancel/Delete DID's
To delete DID's (you can delete multiple DID's in a single request) please follow the following steps: First navigate to the Billing Portal: https://portal.squaretalk.com/login and log in with your credentials. Then navigate to the Dashboard and ...ZoiPer Installation Guide
This guide will show you how to install the ZoiPer Softphone (Third-Party) Please Note: Zoiper is Third-Party. Also keep in mind that our assistance in troubleshooting it is entirely on a best effort. 1. To download Zoiper visit the official download ...Configuring Caller ID
In this article you can find the steps on how you can configure a Caller ID for your Extensions, Queues as well as the Incoming Route for any of your DID's: Extensions 1. Click on Settings and navigate to the Extensions tab: 2. Next click on the edit ...Pause Timeout
In this article you will be find the steps on how to set up the pause timeout for the agents as well as it's functionality: 1. Click on the Settings and then the Statuses section: 2. From here you can also manage and create your Pause and Lead ...Effective Calls
To configure the effective calls please follow the steps below: 1. Access the effective calls settings by going to Settings and then "Reports": 2. Set the parameters for effective calls, which can be monitored in the calls history reports page: The ...
Popular Articles
Agents View - Dashboard
This article will give you an overview of the dashboard from an Agents point of view as well as functionality: 1. Upon logging in you will be prompted to choose your Campaign: 2. After choosing your Campaign you will be presented with your dashboard ...Adding Prefixes
In order to add Prefixes to your numbers, please follow the steps below: Prefixes add a custom number/s that must be dialed before dialing a specific number and can be used for additional functionality. Example: You can use this to split calls for ...How to add a new user
Make sure you have an extension. (Click here to learn how to add a new extension) 1. To create a new user navigate to Settings section: 2. Next navigate to the Users section and click on New user: 3. From the new window that will appear, fill in the ...Reports - Phone Numbers
This article will provide you more information and general functionality for the Phone Numbers section in the Reports. 1. Navigate to the "Reports" section from the left and then the "Phone Numbers" tab: 2. From here you can monitor the Total, ...Dashboard
This article will navigate you through the available options of the dashboard. 1. Click "Dashboard" to navigate to the dashboard on the left-hand side. NOTE: You can navigate to the dashboard menu only if you have Admin or Manager permissions: 2. ...