KB
Knowledge Base
Knowledgebase for Squaretalk
Recent Articles
How to check your Ticket status
In order to check your status you must first register, you can do so from here. 1. Once registered, log in to the Help Center: 2. Once logged in navigate to My Area, from here you can view your current opened tickets as well as check their status: 3. ...How to change the Disposition Time
In order to change the Disposition Time for the Disposition window please follow the steps below: 1. Navigate to Settings and then Roles & Permissions under the Organization section: 2. Click the edit button next to the respective profile you would ...Disable STUN Server - Zoiper
This article will provide the steps on how to disable the STUN Sever in Zoiper. Please Note: Zoiper is Third-Party. Also keep in mind that our assistance in troubleshooting it is entirely on a best effort. 1. Click on the settings icon on the top ...Reports - Phone Numbers
This article will provide you a general overview of the functionalities for the Phone Numbers Report. The Phone numbers report allows you to review all calls made on a phone number level, for a specific date/day. 1. Navigate to the Reports section ...Reports - Users
This article will provide you a general overview of the functionalities for the Users Report. The Users report allows you to review all calls made by your users for a specific date/day. 1. Navigate to the Reports section from the left and then the ...
Popular Articles
Settings - Communication - Ext creation & Phone number management
This article will provide you an overview of the Communication section and functionality within the Settings of Matrix Extension Creation and management: 1. Navigate to your Matrix settings by clicking "Settings" on the left-hand side: 2. Under the ...Settings - Permissions
This article will provide you with an overview of the Permission section, functionality as well as how to create a custom one: You will be able to see the settings tab only if you have admin rights. 1. Click Settings to navigate to the settings page ...Statistics and Reports - Call history
This article will provide you an overview of the Call History report and it's functionality: To navigate to the Call History, first click on Statistics and Reports and then click on Call History from the drop down menu: From the Call History you can ...Agents View - Dashboard
This article will give you an overview of the dashboard from an Agents point of view as well as functionality: 1. Upon logging in you will be prompted to choose your Campaign: 2. After choosing your Campaign you will be presented with your dashboard ...Adding Prefixes
In order to add Prefixes to your numbers, please follow the steps below: Prefixes add a custom number/s that must be dialed before dialing a specific number and can be used for additional functionality. Example: You can use this to split calls for ...