Squaretalk Platform
How to Create and Customize a Monitor View
How to Create and Customize a Monitor View Squaretalk lets you personalize your Monitor tab so you can track exactly what matters: agents, queues, or messaging performance. Instead of using the default view, you can build your own monitor layout with ...
How to Use the Webphone Efficiently
How to Use the Webphone Efficiently? The Webphone is a browser-based phone built directly into the Squaretalk Platform. If you are using a WEB Extension, it lets you make, receive, and manage calls without leaving the platform — and it stays flexible ...
How to Make and Receive Voice Calls in Squaretalk
How to Make and Receive Voice Calls in Squaretalk Squaretalk makes calling simple. Whether you’re dialing a new number, calling a saved contact, or answering an incoming call — everything happens in one place. This article shows you how to: Initiate ...
Your Agent View in Squaretalk
Your Agent View in Squaretalk Your Agent View is where your workday happens. From here, you manage your availability, handle calls and chats, and keep track of everything you’ve worked on without switching tools. This guide shows you how to: Change ...
Starter Toolkit: Your Top Bar Essentials in Squaretalk
Starter Toolkit: Your Top Bar Essentials in Squaretalk Before you start making calls, handling chats, or managing your team, it’s worth getting familiar with your Top Bar. It’s always visible and gives you quick access to the tools you’ll use every ...
Adding Prefixes
In order to add Prefixes to your numbers, please follow the steps below: Prefixes add a custom number/s that must be dialed before dialing a specific number and can be used for additional functionality. Example: You can use this to split calls for ...
Configuring Random Routes
This article will guide you how to configure your Random Route. Configuring Random Routes gives you the ability of using a set of numbers in a random sequence when making outbound calls. This is beneficial to reduce the over-use of one singular ...
Configuring Phone Numbers
To configure your new numbers/DID's please follow the steps below: Phone Numbers Navigate to Settings, Voice then click on Phone Numbers: From here you will be able to see your currently assigned numbers, as well as numbers which are not configured ...
Voicemail Setup (Ext & Queues)
1. To set up a voicemail and enable it for an extension, fist navigate to the Settings and then Extension under the Users & Permissions section: 2. Click on any of the extensions you would like to setup a voicemail for: 3. Navigate to the Voice Mail ...